What Our Legal Policy Actually Covers
Our legal policy covers three core areas: how your account is created and managed, how transactions through DANA, OVO, GoPay, and QRIS are processed and recorded, and how disputes are handled where local law permits. We store transaction logs for a minimum of 12 months to
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satisfy audit requirements. Any change to these terms is communicated via the email address linked to your account at least 14 days before the change takes effect. You retain the right to request a full copy of the data we hold against your account by writing
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to our compliance desk — contact details are in the support section below. Accounts found in breach of these terms may be suspended pending review, and any funds held will be managed according to the dispute resolution steps outlined in our full terms document, available on
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request.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.